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Business Systems Analyst - Salesforce


2 months ago

Remote (USA Only)

Hiring from: USA Only

Category: Business

Love working with Salesforce? Do you like using your technical knowledge to help drive business success? Business Systems Analysts are the drivers for all Sales, Customer Success, and Marketing technical projects for thousands of users across Yelp.  They follow projects from conception through execution including scoping, analysis, functional design, rollout, and support.  On an average day, BSAs might be immersed in problem solving discussions, talking to sales leadership about their strategic goals, rolling out new features, spec-ing out new ideas, driving change management, and always improving the Yelper experience.
We are looking for a remote Business Systems Analyst to join our Sales and Marketing Technology team. In this role, you will be responsible for designing, managing, and improving our sales tools ( and other tools).  Every day, you'll have the opportunity to think creatively about how to make internal tools better, scale to support Yelp’s fast growth, and contribute to the success of the sales team.  As a BSA at Yelp, you'll work with incredible teams of engineers, salesforce admins, product managers, and business partners. Join a fun team where you will continue to develop your skills while helping ensure that Yelp has an effective and scalable platform for our business-critical departments.

Where You Come In:
  • You will serve as the primary point of contact for business stakeholders around prioritization, coordination, and escalation of projects and enhancements.
  • You will focus on Sales and Customer Support tools, particularly in the areas of opportunity management, account/contact management, case management, entitlement management, and 3rd party tools.
  • You will provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, identify alternatives, and design and deploy quality solutions. Develop project scope, estimates, and detailed work plans.
  • You will own functional tasks and deliverables, including: process definition and reengineering, high- and detailed-level requirements gathering, vendor selection, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of business applications.
  • You will partner with project stakeholders across the business and Corporate Infrastructure by analyzing all requirements to formulate business needs and translate those into application functionality, deciding when to advocate and when to compromise to arrive at a mutually acceptable solution.
  • You will be expected to use and recommend best practices while delivering scalable high quality solutions.

What it Takes to Succeed:
  • You have 3+ years of business systems analyst experience.
  • You have 3+ years of experience with the Salesforce platform. You have a clear understanding of Salesforce’s technical capabilities and limitations.
  • You are excited about focusing on the business side of technical problems rather than being hands-on within the Salesforce platform.
  • You are curious, collaborative, detail-oriented, and self-motivated. You know how to use those skills to drive adoption, facilitate change, and improve business results.
  • You have strong consensus building skills and the ability to effectively coordinate and manage across multiple business units and technical teams.
  • You are comfortable facilitating meetings with senior and executive level leadership and being a partner in their decision-making.
  • You hold a certification (Administrator, Advanced Administrator) and have experience working with developers (preferred).
  • You have experience working with complex Salesforce orgs with hundreds or thousands of users (preferred).
  • You have exposure to multiple Salesforce orgs and/or multiple teams that use Salesforce to solve a variety of business problems (preferred).
  • Zuora experience, UI/UX design experience is a plus.
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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