Claims Manager

Are you keen to work somewhere that’s stimulating and friendly, with countless opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

We are looking for a Claims Manager here at INSHUR; based in Brighton pre-pandemic, and currently 100% remote. A key strategic development is the formation of our own inhouse claims department. Our goal is to provide superior customer claims experience whilst delivering market leading incurred claims costs underpinned by strategic partnerships with our suppliers.

Supported by (and reporting to) the Head of Claims, you'll have the opportunity to positively influence the formation of the Claims team at an early stage of its development.

We’ve got a great team in place and are a people & culture-first business (check out our Glassdoor reviews). We value high performance and care deeply about making INSHUR feel like a place where everyone is building something really special, that we can all be proud of, and doing it with friends.

What you'll do

You will assist in the design, implementation and testing of claims process workflows as we create and build our Case Management System. You will be crucial in ensuring that we embrace relevant technology and supplier support to positively enhance the customer’s claim experience.

As a natural people leader you will manage the different claims teams whilst embracing both the values and culture upon which Inshur was founded.

We don’t have a checklist of skills - our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you’ve not used a particular tool or checked off all the listed skills and experience.

That said, below is a guideline of skills that we think would make you successful in this role.

We'd love to hear from you if you:

  • Have people management experience within a motor claims environment.
  • Have been involved in all aspects of motor claims and have the technical knowledge to back it up.
  • Have worked with case management systems and understand the importance of such platforms in order to achieve successful claim outcomes.
  • Are prepared to challenge market norms and don't subscribe to a “we have always done it that way” approach.
  • Are always looking to obtain strategic claims advantage with the creation of new ideas or processes.

Your colleagues say you are:

  • Entrepreneurial, proactive and full of initiatives.
  • A pragmatic problem solver able to think ‘outside the box’ whilst challenging the norm.
  • Customer centric with a great eye for strategic process development.
  • Analytical and continuously striving for operational excellence.

What we offer

We provide a friendly and stimulating environment for everyone to grow, learn and thrive in. We operate in a hybrid of remote and office-based work and we encourage a flexible way of working to adapt to personal circumstances and individual and business needs.

We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:

  • 30 days of holiday annually in addition to bank holidays
  • Private healthcare scheme for you and your family
  • Life Insurance
  • 13 weeks full pay parental leave regardless of your gender
  • Flexibility to choose your own place of work (UK only) and flexible working hours
  • Annual personal training allowance of £1000 (no questions asked) and regular learning opportunities
  • Monthly flexible wellbeing allowance to help you stay healthy and productive

In terms of salary, your previous experience and expertise will be taken into account when agreeing on the final offer. It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.

About Us

We have recently completed a successful Series B funding, which will fuel our ambitious growth plans and enable us to invest in technology, recruit the best people, and bring new insurtech product lines to the market, while keeping us at the forefront of urban mobility. With a mission to make insurance fair & easy for everyone, we are committed to changing the way customers buy and feel about insurance, for good.

As a global team of around 150 people based in the USA, UK and the Netherlands, we value:

  • Generosity, inclusivity, open-mindedness and diversity
  • The delivery of great results and learning in the open
  • Freedom to make long-term, high-impact decisions
  • The wellbeing of their teammates and the people around them
  • Enjoying the ride


Founded in 2016, we are one of the fastest-growing and commercially proven Insurtech companies in the new insurance landscape. Working closely with globally recognised partners, we provide fully digital auto insurance for taxi, TLC, ride-share, delivery, private fleet and private hire drivers, enabling them to get from a quote to a full policy cover in the shortest possible time. Our products are currently live in the USA, UK and the Netherlands and we have exciting plans to expand to new territories and add new product lines.

We are based in beautiful Brighton (sea, chips and seagulls included), although we’re currently working remotely. When the COVID situation evolves to a point where we are comfortable working from the office, we will be transitioning to a hybrid model (office and remote). At that point, we may occasionally ask you to join us on-site (either at co-working spaces or the office) for collaborative work or in-person meetings - how often will depend on the team you're joining (for this team, this will likely be at least once a week).

Equal opportunities

We believe that having a diverse team where everyone can be their authentic self is the key to our success. We are passionate about equal opportunities and improving the tech industry for the better, so we encourage people from underrepresented backgrounds to apply. We don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. Our offices, when open, are child-friendly, dog-friendly and fully wheelchair-accessible.

While this position is advertised as full-time, we are flexible on the specific arrangements for the right candidate and would be happy to discuss part-time, job-share or other flexible arrangements, if required. Let us know in your application if you have accessibility requirements for your interview and we will do our best to accommodate.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place:  UK Only.

INSHUR

This job listing is archived
Category Finance / Legal
Job type Full-time
Hiring from UK Only
Date Posted 7mths ago

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